At Taruvaa, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our store.

 

1. Shipping Locations

 

• Domestic Shipping: We currently ship to all locations within India.

• International Shipping: At this time, we do not offer international shipping. Please check back in the future as we may expand our shipping locations.

 

2. Shipping Costs

 

• Shipping Charges: Shipping costs are calculated based on the size, weight, and destination of the order. The shipping cost will be displayed at checkout before you complete your purchase.

 

 

3. Processing Time

 

• Order Processing: Orders are typically processed within 5-10 days after payment is confirmed. Processing time may vary depending on the availability of the product.

• Custom Orders: For custom-made or personalized products, processing times may be longer. You will be notified of the estimated processing time when you place your order.

 

4. Delivery Time

 

• Standard Delivery: Estimated delivery time for standard shipping is 5-15 days after the order has been processed.

• Expedited Delivery: If available, expedited delivery options will be provided at checkout with corresponding delivery times and additional costs.

 

Please note that delivery times are estimates and may vary based on factors such as your location, shipping carrier delays, or unforeseen circumstances.

 

5. Order Tracking

 

• Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order on the carrier’s website.

• Tracking Issues: If you experience any issues with tracking your order, please contact us at hello@taruvaa.com for assistance.

 

6. Delivery Issues

 

• Delivery Delays: While we strive to ensure timely delivery, delays may occur due to reasons beyond our control, such as weather conditions, holidays, or carrier delays. We appreciate your understanding in such cases.

• Incorrect Address: Please ensure that the shipping address provided is accurate and complete. Taruvaa is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

• Missed Deliveries: If you are not available at the time of delivery, the carrier may leave a notice with instructions on how to arrange redelivery or pickup. Please follow these instructions to avoid any delays.

 

7. Damaged or Lost Packages

 

• Damaged Items: If your order arrives damaged, please contact us immediately at hello@taruvaa.com with photos of the damage. We will work with you to resolve the issue, either by replacing the item or issuing a refund.

• Lost Packages: If your package is lost in transit, please contact us at hello@taruvaa.com so we can investigate the issue with the carrier and provide a resolution.

 

8. Returns Due to Shipping

 

• Return Shipping: If you wish to return an item, please refer to our Return and Refund Policy for details on how to proceed. Return shipping costs are generally the responsibility of the customer unless the return is due to a defective or incorrect item.

 

9. Contact Us

 

If you have any questions or concerns regarding our Shipping Policy, please reach out to us at:

 

Taruvaa

E-85, Lal Bahadur Nagar, SL Marg, Durgapura, Jaipur, Rajasthan, 302018

Jaipur, Rajasthan, India

Email: hello@taruvaa.com

 

This Shipping Policy is designed to ensure transparency and provide a clear understanding of how we handle the shipping process at Taruvaa.